Jonathan Varquez

About Jonathan Varquez

With a successful background in restaurant management from 2012 to 2017, I cultivated a passion for delivering exceptional customer service and honed my leadership skills. Since 2017, I have thrived in inside sales, where my interest in software-as-a-service (SaaS) drives me to stay ahead of industry trends and provide valuable insights to clients and colleagues.I am known for my integrity, dependability, and self-motivation, making me a reliable team player in any setting. My commitment to excellence ensures that customer satisfaction remains a top priority throughout my career.Above all, my family serves as my motivation, inspiring me to continuously grow and be the best version of myself both personally and professionally.#Management #CustomerService #TeamPlayer #Integrity #Dependable #Adaptable #Motivated #FamilyInspired

Experience

1. Operations Manager

   WM

   Jan 2024 — Present · El Cajon, CA, US

   Oversee daily operations for a residential line of business supporting 200 drivers in a high-volume yard • Lead daily staffing, route launches, pre-trip inspections, and safety huddles to ensure safe and efficient operations • Provide ongoing safety training and one-on-one coaching focused on safety, productivity, and customer service • Optimize routes by rerouting and splitting open routes to ensure 100% service completion and improved efficiency • Consistently achieve and maintain weekly efficiency targets • Partner cross-functionally with Account Managers to resolve service issues and strategically add customers to routes • Resolve customer concerns quickly while maintaining service quality and operational standards • Conduct field observations to recognize safe behaviors and coach improvement opportunities • Lead accident investigations and implement corrective actions to reduce risk • Build strong, trust-based relationships with drivers; provide real-time support to remove obstacles • Make daily operational decisions that positively impact P&L performance

Education

• Ohlone College

  IGETC

  2005 — 2009

• UC Irvine

  B.A., Economics

  2009 — 2011

Skills

• Time Management
• Entrepreneurship
• Public Speaking
• Facebook
• Adobe Creative Suite
• Customer Service
• Training
• Os X
• Cold Calling
• Marketing
• Communication
• Teamwork
• Photoshop
• Microsoft Office
• Sales
• Inventory Management
• Research
• Data Entry
• Powerpoint
• Microsoft Excel
• Leadership
• Search Engine Optimization (SEO)
• Social Networking
• Social Media Marketing
• Salesforce.com
• Management
• Microsoft Word
• Event Planning
• Social Media