Jonathan Traquena

About Jonathan Traquena

Leader with 10+ years of commensurate education and experience in program/project management, managing stakeholders, and improving processes in high-demand environments.Hi, my name is Jonathan and I specialize in Program/Project Management and Process Improvement and offer critical and innovative thinking skills. I have excellent communication, organizational, and proven people management skills with demonstrated ability to work independently as well as in a larger team environment. I\'ve successfully coordinated and managed various projects and activities using Lean Six Sigma, Agile, and Waterfall Methodologies.Proficient in the following platforms and methodologies: Jira, Asana, Salesforce Administration, Qlik, Tableau, Excel, Visio, Canva, Kanban, Kaizen, Lean Six Sigma, Agile, Scrum, ADKAR, SDLC, FOCUS-PDSA, Epic SystemsExpertise:‣ Program Leadership‣ Policy & Process Improvement‣ Organization Transformation‣ Business Operations Development‣ Change Management‣ Data Analytics and KPI Review‣ Stakeholder Management‣ Team Leadership & Building‣ Project Management‣ Diversity, Equity, and Inclusion Development‣ Data Management, Governance and Analysis‣ Strategic Planning‣ Client Relations‣ User Experience‣ Recruitment & Onboarding‣ Financial Analysis‣ Digital Media MarketingSome of my achievements include:• Created a physician improvement program based off clinical KPI data analysis resulting in a 32% increase in physician performance and billing• Led a new client attainment strategy based on demographic data analysis that tripled capital within three years to fund the establishment of two new branch locations in the Chicagoland area• Analyzed financial records and enhanced sales strategies leading to a decrease in costs by 28% and an increase of customer attainment by 40% within one year to support branch expansion• Praised by the President/CEO of the Medical College of Wisconsin in 2022 for providing a quality presentation on Diversity, Equity, and Inclusion for a public-facing event hosted by the organization

Experience

1. Program Manager of Cahps & Hos Improvement and Performance

   UnitedHealth Group

   Oct 2022 — Present

Education

• Loyola University Chicago

  Bachelor of Science (BS), Exercise Science

• Jones College Prep

  High School Diploma

Skills

• Critical Thinking
• Management
• Employee Training
• Exercise Equipment
• Data Entry
• Appointment Scheduling
• Cpr Certified
• Fitness Instruction
• Fitness Consulting
• Organizational Management
• Guided Tours
• Dispute Resolution
• Clinical Monitoring
• Supervisory Skills
• Customer Service
• Resident Relations
• First Aid
• Inventory Management
• Exercise Physiology
• Decision Making
• Email Clients
• Exercise Prescription