Jonathan Torres
Sales and Solutions @The Walt Disney Company
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WORK HISTORY
Sales and Solutions @The Walt Disney Company
Tampa, FL, US
As a Sales and Solutions Specialist at Disney Central, I lead efforts to enhance guests’ digital experience on the Disney website and the My Disney Experience app. Based in an inbound contact center in Tampa, Florida, I take charge of resolving complex guest inquiries and conflicts with integrity and resourcefulness, ensuring exceptional service at every touchpoint. I guide and support team members by sharing best practices and fostering a positive, guest-focused environment. With strong verbal and written communication skills, I confidently provide clear, informed assistance using my in-depth knowledge of Disney products and services. I manage a dynamic schedule, working varied shifts to maintain consistent leadership and deliver seamless support. Through my leadership, I help create magical, personalized experiences that exceed guest expectations and strengthen Disney’s commitment to outstanding customer care.
EDUCATION
American Senior High School
High School Diploma
Florida International University
Communications
SKILLS
ABOUT JONATHAN TORRES
Results-oriented marketing professional with diverse marketing, advertising, and project…
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