Jonathan Stacey
Problem Manager @Health and Safety Executive
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WORK HISTORY
Problem Manager @Health and Safety Executive
EDUCATION
University of Leeds
BEng, Quarry Management & Road Surface Engineering
Halesowen College
HNC, Electrical and Electronics Engineering
SKILLS
ABOUT JONATHAN STACEY
I am currently seeking a challenging Service Delivery or Operations leadership role where I can apply my expertise to transform service quality and drive organisational efficiency.Here’s a quick snapshot of what I bring:Service ITIL Expertise; Deep experience across Service Management (Incident, Problem, Change, Escalations), SLA/KPI Reporting, and Service Catalogue Management.Strategic Stakeholder Leadership:Proven ability to build trusted relationships with C-Suite leaders and stakeholders across global, multi-country environments.Operational Excellence: Process design, continuous improvement, governance, risk & compliance (including regulated industries), and end-to-end Service Transition.Supplier Partner Management: Skilled at managing multi-vendor ecosystems and ensuring aligned delivery outcomes.Modern Delivery; Leading cross-functional teams using PRINCE2 and Agile, with hands-on experience in a range of ITSM tools.Future-Focused Mindset: Leveraging data, automation, and AI adoption to enhance service efficiency and resilience.I’m passionate about creating environments where technology and service delivery truly enable business success— connecting the dots between structure, innovation, and customer value.If your organisation is looking for a Service or Technology Delivery Leader who can drive measurable impact from strategy through execution, I’d love to connect and discuss opportunities.#ServiceDelivery #TechnologyLeadership #ITSM #ServiceManagement #ITIL #OperationalExcellence #DigitalTransformation #OpenToWork
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