Jonathan Retta

About Jonathan Retta

Customer success and GTM leader with over 13 years of experience driving revenue, retention, and product adoption across B2B SaaS companies—from early-stage startups to publicly traded businesses. I’ve built and led customer success & account management teams, scaled onboarding programs, and partnered across sales, product and engineering to launch new features and integrations that directly impact growth.My approach is customer-obsessed, data-informed, and product-led—with a focus on building scalable systems that support long-term growth, and directly impact the customers. Always looking to learn and partner with sharp people, and to help teams and customers win together.

Experience

1. Enterprise Customer Success Manager

   Cascade

   Nov 2023 — Present · NY, US

Education

• Vanderbilt University

  BS, Engineering Science, Engineering Management, Corporate Strategy

  2006 — 2011

Skills

• Project Management
• Statistics
• Jira
• Leadership
• Software Implementation
• Hubspot
• Business Process Improvement
• Market Research
• Editing
• Matlab
• Saas
• Supply Chain Management
• Business Intelligence
• Css
• IT Operations
• Enterprise Software
• Account Management
• Data Analysis
• Social Media
• Research
• Powerpoint
• Microsoft Excel
• Strategy
• Integration
• Mac Os
• Cloud Computing
• Technical Writing
• Office 365
• Html
• Customer Engagement
• Consulting
• Wordpress
• Training
• Sharepoint
• Management
• Business Development
• Microsoft Word
• Customer Retention
• Customer Experience
• Vendor Management