Jonathan Rasiah
AVP Workforce Management @TD
Signup · Get unlimited contacts
WORK HISTORY
AVP Workforce Management @TD
Toronto, ON, CA
SKILLS
ABOUT JONATHAN RASIAH
Head of Workforce Management | Workforce Strategy | Workforce Analytics | Employee Engagement An accomplished executive with an extensive 20-year career focused on Workforce Management and contact center operations. My visionary leadership style is rooted in a deep commitment to streamlining work processes and maximizing organizational efficiency. My expertise lies in conceiving and executing industry-leading workforce strategies that closely integrate with corporate objectives, fostering heightened colleague engagement along the way. My leadership has consistently yielded outstanding results, particularly in the management of high-performing teams. Proficient in areas such as workforce planning, talent acquisition and development, and performance management, my history is marked by a consistent ability to drive positive outcomes, and cultivate a culture of achievement within the teams I lead. In-depth knowledge of the offshore, near shore, home shore, BPO operations has given him the opportunity to work with large operations HSBC, Microsoft, Comcast AT & T and ROGERS. Got a keen appreciation for different cultures, which has allowed me to enjoy my work in different countries like Philippines, India, Sri Lanka,Iberia,Lat-Am,West Europe, USA and Canada. Proud to serve in the Board of multiple local business bodies and not for profit organizations. Recognized for unique leadership style winner of industry awards. • Winning Culture Builder • Collaborator • Mindful / Authentic Leadership • Call Center Operations Offshore / Near Shore /Home Shore (Home Agent) • Omni channel contact planning • Digitally assisted customer support • Community forum / Social Media support • BPO Offshore / Near Shore •COE • Business Process Reengineering • Workforce Management •Intraday Automation • Call Centre Forecasting & Business / Capacity Planning • Short Term / Interval level forecasting • Continuous Improvement Initiatives • Business Intelligence • Account Management • Budget Contingency Management • DRP /BCP • Profit & Loss Management • Vendor Partnerships • AI implementation • Predictive Analytics Technical Experience CCAAS, NICE IEX, CX one, EEM Genesys, Aspect EWFM, Avaya, SQL, SAS, Tableau, Intradiem, Verint Speech Analytics, Salesforce ACD, IVR, WEM, NLU
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.