Jonathan Poster

About Jonathan Poster

With over 20 years of success cultivating, developing, and leading successful teams, I leverage expertise in client engagement to optimize results and corporate revenue growth. I have been consistently recognized with awards for exceptional service contributions and management. Furthermore, I utilize strategic and tactical leadership skills to facilitate employee and client enablement, building high performing teams with a culture focused on accountability, quality, and data-driven results. Additionally, I have established a proven track record as an individual contributor and leader for customer success, service delivery and relationship management teams for leading corporations in financial services and cybersecurity, exceeding desired business outcomes of client engagement/adoption, satisfaction, revenue retention and growth.Core Competencies: Strategic Planning & Execution, Enhancing Client Experience & Outcomes, Customer Success, Driving Profitability & Revenue Growth, Relationship Management, Account Development, Intrapreneurship, Leading Productive Teams, Outperforming Against Metrics, Project Management, Process Improvements, Service Delivery, Cybersecurity, Financial Services, Banking, SaaS, Salesforce

Experience

1. Customer Success Unit 42

   Palo Alto Networks

   Oct 2022 — Present

Education

• Belmont University

  Bachelor of Business Administration

  2010 — 2013

Skills

• Crm
• Business Development
• Process Improvement
• Project Management
• Relationship Management
• Management
• Leadership
• Banking
• Vendor Management
• Strategic Planning
• Business Process Improvement
• Customer Relationship Management (Crm)
• Portfolio Management
• Business Relationship Management
• Financial Services