Jonathan Mohan

Technical Product Owner | Product Manager | Software Developer | Bridging Engineering, Product & Customer Experience

Role
Customer Support Engineer at Built
Location
Nashville, TN, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Jonathan Mohan

Technical Product Owner with a full-stack development background (JavaScript, C#, Vue, React.NET) and extensive experience leading SCRUM teams, managing product roadmaps, onboarding clients, and reducing support escalations across SaaS and integration-heavy products. Proven ability to bridge engineering, support, and business stakeholders to ship simple, scalable, customer-obsessed solutions. Adept at managing 250+ client portfolios, improving processes, and driving cross-team execution.

Experience

  1. Customer Support Engineer

    Built

    Mar 2026 — Present · Nashville, TN, US

Education

  • Nashville State Community College

    Associate of Science (A.S.), Graphic Communications

    2002 — 2004

  • Nashville Software School

    Web Software Developer Certificate, Full Stack Development

    2018 — 2019

  • Middle Tennessee State University (MTSU)

    Bachelor of Science (B.S.), Journalism: Media Design

    2004 — 2008

Skills

  • Social Media Marketing
  • Microsoft Excel
  • Powerpoint
  • Html
  • Project Management
  • Creativity
  • Proofreading
  • Management
  • Comedy
  • Quarkxpress
  • Logo Design
  • Sales Management
  • Indesign
  • Multi Tasking
  • Event Planning
  • Photoshop
  • Event Management
  • Social Media
  • Illustrator
  • Imovie
  • Leadership
  • Css
  • Illustration
  • Marketing Strategy
  • Writing
  • Copywriting
  • Web Design
  • Advertising
  • Marketing
  • Graphic Design
  • Branding & Identity
  • Microsoft Office
  • Sales

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Jonathan Mohan — Customer Support Engineer at Built in Nashville, TN, US | Unifers