Jonathan Kaplan

Regional Service Excellence Manager @Valley Bank

Westchester County, NY, US

Work with bankers at various branches to provide excellent service, operations and needs-based product delivery through various coaching and training techniques.Oversee timely submission and accuracy of all Branch Management Operational reports, AML reporting and audits as required, including reconciliation of Branch general ledger accounts and other report inconsistencies, knowledge of Suspicious Activity red flags.Under the direction of the Market Manager, supervise all operational aspects of the branch functions to ensure satisfactory audit ratings and adherence to compliance requirements.Full knowledge of all branch operations encompassing making sound business decisions and including evaluating, honoring and approving all exception items minimizing potential loss to the bank; supervises Operational Risk.Ensure the branch complies daily, meeting all Retail Banking Policy and Procedures. Maintain and prepare daily, weekly and/or monthly reports.Review and approve requests - to include approval to cash large checks, authorizing bank checks or general ledger tickets, and the approval of various reports, paperwork and cash counts.

University of Tampa

Bachelor of Science