Jonathan Burley
Head of Managed Services @Coreazure
Signup · Get unlimited contacts
WORK HISTORY
Head of Managed Services @Coreazure
London, GB
Run the managed services function for CoreAzure, including overall responsibility for service delivery management for key clients. As the leader of CoreAzure\'s Managed Services function, I hold ultimate accountability for the entire spectrum of service delivery management for our clients. My role encompasses strategic oversight, operational efficiency, and client satisfaction in the context of managed services. I orchestrate and optimise service delivery to ensure that our clients receive top-tier support while upholding the highest standards of quality and performance. My commitment is to drive operational excellence, align services with our clients\' unique needs, and cultivate enduring partnerships by consistently exceeding service level agreements and expectations.
SKILLS
ABOUT JONATHAN BURLEY
I am a senior IT leader with a proven record of shaping and delivering enterprise‑scale service operations that are resilient, user‑centred, and strategically aligned to organisational goals. My career spans deep technical expertise in cloud computing, cybersecurity, end‑user computing, and networks, combined with consultancy experience in digital transformation and, more recently, strategic leadership of managed services across government regulators and public sector organisations.I excel at turning complex challenges into clear strategic direction, evolving technology capabilities to deliver measurable outcomes and long‑term value. Since 2020, I have reshaped the Managed Services function, embedding ITIL‑aligned practices and a culture of accountability and care. This transformation has delivered measurable operational improvements, building service resilience, improving customer satisfaction across multiple clients, and ensuring services consistently exceeded agreed performance levels. By focusing on quality and resilience, the function has matured into a trusted partner for public sector clients, capable of delivering secure, user‑centred outcomes at scale. As a result, demand for our services increased significantly, and the function expanded to meet that need, growth driven not by scale for its own sake, but by the trust earned through demonstrable quality and value.I am recognised for bridging the gap between technical delivery and organisational success, building trust with senior stakeholders, translating business needs into technical outcomes. I am able to constructively challenge established ways of working to unlock better outcomes. I facilitate collaborative focus around a common goal, creating momentum and shared ownership, while holding myself and others to high standards that inspire followership. This approach has consistently delivered improvements in service quality and resilience, and fostered a culture where teams take pride in achieving results that matter.I am passionate about driving innovation, sharing insights on emerging technology trends, and leveraging my expertise to propel organisations forward. I thrive on challenges and am dedicated to creating robust and sustainable solutions that contribute to long-term success.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.