Jonathan Orlow

About Jonathan Orlow

I am a senior operations executive and people strategist with over 13 years of experience…

Experience

1. Chief of Operations

   RES Physical Medicine & Rehab

   Feb 2023 — Present · Buffalo, NY, US

   As Chief of Operations, I oversee a multidisciplinary medical practice and an extensive real estate portfolio, ensuring seamless alignment across HR, finance, compliance, and infrastructure. I lead initiatives that unify clinical and business operations—from implementing CRM-driven marketing strategies to revamping team accountability and restoring referral partnerships that elevate visibility and growth. I’ve also built systems to streamline credentialing, license renewals, and continuing education, safeguarding uninterrupted care and regulatory compliance.Financially, I reconciled complex, multi-entity accounts, resolved long-standing discrepancies in rental payments, and recovered delayed IRS Employee Retention Credits through diligent audits and stakeholder coordination. I restructured the HR framework from the ground up, rewriting policies, enhancing benefits, and spearheading full-cycle recruitment across departments, resulting in improved retention and workforce engagement.On the clinical side, I introduced new prescribing protocols, conducted risk-reduction audits, and developed EMR-based dashboards to guide scheduling and revenue decisions. I launched an in-house DME program to streamline patient access and generate revenue, while also managing infrastructure upgrades, vendor relations, and property management automation through a new digital platform. Every initiative I lead is designed to optimize performance, reduce risk, and create scalable systems that support long-term success.

Education

• State University of New York College at Buffalo

  Bachelor of Arts (B.A.)