Jonathan Mayfield
- Role
- Director of Client Experience at Captyn
- Location
- Franklin, TN, US
- LinkedIn followers
- 500 followers
About Jonathan Mayfield
Experienced Senior Leader focused on customer development and success with a propensity…
Experience
Director of Client Experience
Jul 2021 — Present
I am the torchbearer for creating a customer-centric culture in our organization and across all stages and touch points in the customer journey. I guide the company to continually achieve excellent CSAT, increased efficiency, and profitability. I collaborate daily with other team leads to create, manage, and execute the CX strategy of the organization. I set the stage for outlining and achieving how customers perceive the company while driving CSAT, NPS, retention, and new business growth.
Skills
- Mentoring
- Retail Sales
- Leadership
- Mac Os X
- Teamwork
- Facilitations
- Ios
- Employee Training
- Social Media
- Employee Management
- Ilife
- Inventory Control
- Loss Prevention
- Customer Service
- Action Oriented
- Customer Experience
- Customer Retention
- Time Management
- Visual Merchandising
- Team Building
- Product Management
- Iphoto
- Social Networking
- Goal Oriented
- Customer Focus
- People Development
- Workshop Facilitation
- Customer Satisfaction
- Training
- Keynote
- Iphone
- Apple Ios
- Sales Operations
- Retail
- Driving Results
- Sales
- Os X
- Management
- Apple
- Customer Relations
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