Jonathan Kilton
Seasoned Revenue & Operations Leader | Six Sigma Black Belt Professional
- Role
- Chief Retention Officer (CRO) at Search Atlas
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
About Jonathan Kilton
Results-oriented leader and Six Sigma Black Belt with over 13 years of experience. Expertise in driving initiatives that enhance customer acquisition and reduce churn, complemented by a strong background in building and stabilizing initiatives, processes and teams. Proven track record in spearheading platform transitions, incorporating AI, and leveraging data-driven strategies to boost customer engagement and achieve sustainable growth. Resourceful innovator dedicated to operational excellence and continuous improvement.
Experience
Chief Retention Officer (CRO)
Apr 2026 — Present
Added additional focuses of creating a comprehensive onboarding and training program and taking a more active role in improving UI and UX for the product.• Reduced economic churn by 2% and logo churn by 4%. • Increased Net Revenue Retention to 105% for enterprise level customers.• Designed, vibe-coded, and implemented a tiered customer health scoring system, reducing manual review time by 90% and improving response time to at-risk customers to a daily checkpoint.• Established quarterly business reviews (QBRs) and executive check-ins for top-90 accounts, strengthening strategic relationships and preventing seven major churns.• Worked on creating a paid mastery course that produced $10k MRR in its pilot month.• Identified and captures over $70k in monthly accounts\' receivables.
Education
University of San Francisco
Bachelor of Business Administration (B.B.A.), Finance; Program
2010 — 2012
University of San Francisco, IQS, FU JEN
Master's Degree, Global Entrepreneurship
2012 — 2013
Skills
- Public Speaking
- Social Media Marketing
- Powerpoint
- Microsoft Excel
- Finance
- Microsoft Word
- Salesforce.com
- Fundraising
- Analysis
- Corporate Finance
- Social Media
- Event Planning
- Data Analysis
- Managed Print Services
- Social Networking
- Research
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