Jonathan Jean Baptiste
Account Manager | SAAS | Lead Generation Specialist | ARCTIC | Making CRMs & Clients Equally Happy
- Role
- Regional Account Manager at Cogent Communications
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Jonathan Jean Baptiste
6+ years of sales experience. “In a world full of salespeople, be a guide.” At…
Experience
Regional Account Manager
Jan 2025 — Present
I manage a $2M+ ARR portfolio for one of the world\'s largest internet backbone providers, turning enterprise connectivity into strategic growth opportunities.What I\'ve Delivered:Revenue Growth & ExpansionDrive 1,500+ monthly client touchpoints with structured expansionIdentify and close opportunities across enterprise accounts through consultative needs and technical solutionsPosition Cogent\'s global fiber network as a competitive advantage for clients scaling infrastructureChurn Reduction & Customer SuccessCut churn by 30% through predictive success and early intervention strategiesBuilt outreach cadences that catch at-risk accounts before renewal conversationsTransform escalations into retention wins by partnering closely with engineering teamsOperational InnovationImplemented AI-powered engagement strategies that reduce customer time-to-value by 40%Automated routine touchpoints to scale white-glove service across 150+ business accountsCreated custom success playbooks for different vertical segments (finance, healthcare, tech)What This Role Taught MeManaging a portfolio at this scale isn\'t about activity, it\'s about persistence. I\'ve learned to balance high-touch relationship management with systems that scale, all while operating in a highly technical environment where uptime and network performance are non-negotiable.Every conversation is consultative. Every renewal is strategic. Every expansion starts with understanding the customer\'s business, not just their bandwidth needs.Skills Applied: Enterprise Account Management • Customer Success • Churn Reduction • Consultative Selling • Technical Solution Selling • AI Integration • Predictive Analytics • Relationship Building • Revenue Expansion
Education
Lambda School
Web developer
2020
West Virginia University
Bachelor of Business Administration - BBA
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.