Jonathan Brendese

Speech Language Pathologist @U.S. Department of Veterans Affairs

Albany, NY, US

SNAPSHOT:A growth-minded leader and mentor dedicated to employee and client development and growth through technology and training. Audit and overhaul the company’s standard operating procedures (SOPs) to boost performance expectations and quality controls amongst staff. Ensure compliance with organizational policies and federal regulations, achieving a 100% compliance rate on audits. Conduct comprehensive assessments for clients, ensuring each need is provided with direct attention and focus, allowing a root cause analysis structure to follow, bringing in more accuracy to support diagnosis and where support should be structured. DELIVERED RESULTS: Manage and respond to 200+ consults, ensuring efficient onboarding and support for new system users in various units. Develop and launch a comprehensive training program for a proprietary record-keeping system, resulting in a 30% increase in staff efficiency. Review and implement best practices for maintaining data confidentiality and security within various documentation. Conducted monthly departmental meetings, both in-person and virtual, provided hands-on training to 10+ employees, and executed an average of 20% improvement. Overhauled data security, system navigation, and compliance by reviewing best practices within CPRS while ensuring compliance with VA policies and federal regulations.

Utica University

Master of Science in Cybersecurity with a Specialization in Cyber Operations , Cybersecurity

The College of Saint Rose

Master of Science - MS, Communication Science and Disorders

University at Albany

Bachelor of Arts - BA, Communication, General