Jonathan Grocock

WORK HISTORY

ABOUT JONATHAN GROCOCK

open to work/available immediately April I\'m a proven, results focussed senior leader with deep, end‑to‑end experience across the contact centre industry that spans multiple sectors, regions, channels and varied operating models. I have delivered significant cost improvements, efficiency gains and CX benefits with demonstrable results. I operate at both strategic and hands on operational levels to achieve outcomes. I have the experience and the ability to make clear decisions that are driven by data, facts and that balance risk and progression.My expertise focusses around multi disciplines, including Resource Planning, Contact Centre Operations, Outsourcing, MI & Insight, BCP, Service Management, Business Relationship Management, and large‑scale transformation. I balance the customer and commercial needs to achieve strategic outcomes and sustainable performance. I’m committed to ongoing continuous learning and staying close to the industry, actively engaging in professional networks and sharing insight with others. I build and develop teams that focus on delivery with a culture that is open, trusted and a place where people are empowered to bring their \'best self\' every day. These teams are confident, aligned and working to shared goals. Known for my integrity, authenticity, and a genuine leadership style, I promote a culture of togetherness and excellence with the continual development of people being a key factor of success. I’m a professional that has delivered purposeful long lasting change and bring value to environments that I have both led and operat