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Jonathan Still

Repair Center Manager @AireSpring

Los Angeles, CA, US
EMAILS
j••••••••@airespring.com
MOBILE NUMBERS
+18•••••••53

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WORK HISTORY

Sep 2014 — Present

Repair Center Manager @AireSpring

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Los Angeles, CA, US

Repair Center manager over Tier 1/Tier 2 repair teams and customer service. Chronic Manager for long duration, complex, and repeat issues for layers 1-3 of the OSI model. Escalation manager for all incoming customer escalations as well as driving escalations and resolutions with our carrier and ILEC partners.

SKILLS

TelecommunicationsCisco TechnologiesEthernetT1Team LeadershipFrame RelayDacsCustomer Escalation ManagementMicrosoft OfficeAdtranPipProblem SolvingWanRequirements AnalysisCall CentersIpNetwork EngineeringTechnical SupportMentoringProject ManagementJuniperMplsEscalation ResolutionCustomer RetentionCustomer ServiceData AnalysisComputer Network OperationsNetworkingCo-LocationProblem AnalysisNetwork ArchitectureTelcoManaged ServicesDs3Telecommunications EngineeringHdslCisco RoutersCisco IosTroubleshootingCustomer Oriented

ABOUT JONATHAN STILL

I have been in the telecom industry for over 20 years. Over those years I have a proven track record of being able to resolve the most complex and chronic troubles while providing exceptional customer service resulting in 100% customer satisfaction.

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