Jonathan Fong
- Role
- Principal Ux Designer at Autodesk
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Jonathan Fong
I’ve engaged in a number of facets of the evolving industry in its past 15 years. As an…
Experience
Principal Ux Designer
Apr 2015 — Present
User experience designer on the post-sales, web side of Autodesk, also known as the help and learning site. It is the support base for Autodesk\'s 100+ products and includes millions of support articles, documentation articles, forums, and self-publishing tools for customers to generate their own content as well as a screen recorder app and AI bot for users to find help. Also, part of a team that is unifying the different properties of Autodesk into a single global interface. Pitched and lead vision of two of Autodesk’s most trafficked web platforms, support and e-commerce, into a unified navigation leading to formation and hiring of a new team Designed Autodesk’s first universal site search, consolidating four search platforms into a single experience Led the creation of online marketplace for customers to hire Autodesk service providers which succeeded in overall partner-business increase of 209% Worked on Autodesk’s Universal Profile effort to create a single customer sign-on and profile experience Mentored interns in designing accessible closed captioning, responsive video player Designed audio editing feature for video recording app, awarded collaboration award Improved content findability (by 23%) with implementation of new information design for contextual search and browse of Autodesk help and learning articles and videos Created internal tool to moderate and manage customer contributed content cutting moderation effort by 75% Responsible for contribution and authoring platform allowing customers to publish articles and videos
Skills
- Interaction Design
- Illustrator
- Dreamweaver
- Wireframes
- Wireframing
- Css
- E-Commerce
- Adobe Acrobat
- User Interface
- User Experience Design
- User Interface Design
- Photoshop
- Html
- Mobile Applications
- Indesign
- Graphic Design
- Web Design
- Digital Photography
- User Experience
- Quarkxpress
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