Jonathan Mann

About Jonathan Mann

Technically sophisticated professional with a strong track record in project management and IT service management. Adept at leading cross-functional teams, managing project timelines, and delivering complex solutions on time and within budget. Proven expertise in optimizing IT operations and enhancing efficiency through effective management practices. Technically proficient in designing and implementing scalable cloud infrastructure, with experience in AWS services such as EC2, S3, and Lambda. Skilled in leveraging technology to address technical challenges and align IT solutions with business objectives, while maintaining a focus on cost reduction and resource optimization.

Experience

1. Implementation Manager & Resource Manager

   TEKsystems

   Sep 2021 — Present · Hanover, MD, US

   Led the development and execution of EpicCare solutions at world-renowned healthcare institutions, including Yale, Duke, Children’s Hospital of Philadelphia, NYU, Brigham & Women’s Hospital, and Johns Hopkins Hospital. Created reports, workflows, data imports for Incident, Problem, Service Request, and Change ServiceNow modules. Coordinate EMR implementation activities while preparing staff for the new EMR, thus identifying & executing local EMR configurations (i.e, setting up authorized users, assigning role-based access, etc.).A few key achievements in this tenure include:⇨ Steered and directed a multi-disciplinary team in the creation of diagnosis-specific templates while utilizing EpicCare NoteWriter, thus reducing documentation errors by (75%) with precision & accuracy.⇨ Achieved a remarkable 65% reduction in downtime and a 30% increase in system efficiency by identifying and resolving performance bottlenecks in a cloud-based data processing pipeline.⇨ Delivered a 15% improvement in issue resolution efficiency through innovative enhancements to customer support operations, including streamlined communication channels and AWS-based automated workflows.

Education

• Morris Brown College

  Computer Science and Technology

  1986 — 1988