Jonathan Eidson

About Jonathan Eidson

I am an experienced operations leader with a history of leading nationally dispersed, customer-facing teams. I\'ve recently relocated to Kansas City, and I\'m seeking an opportunity in operations leadership, client management and or other roles that fit my skillset and experiences.I started my career with Walmart and was promoted to the corporate office after managing a large Walmart store. Here, I discovered my skillset in operations management, and I\'ve since spent my career leading operations and strategy in various retail-related businesses. I\'m well-versed in P&L management, driving revenue growth, optimizing budget, and implementing process improvements. I have a knack for building client relationships in order to be seen as a strategic partner. I love leading teams with an employee-first mindset, which has lead a track record of retaining members and improving retention of indirect reports.

Experience

1. Account Director

   Extend

   May 2024 — Present · Overland Park, KS, US

   Extend helps brands turn shopper behavior into an operational and financial advantage. Our platform transforms post-purchase customer data into real-time intelligence, allowing merchants to dynamically tailor policies and experiences across delivery, returns, exchanges, and product protection. By differentiating customers based on value and risk, Extend helps brands reward their best customers, reduce fraud and abuse, protect margins, and increase lifetime value — without manual intervention.• Spearheaded initiatives that led to a remarkable 30% year-over-year sales growth through data-driven strategies. • Delivered quarterly business reviews to executive leadership, highlighting achievements and strategic plans, resulting in store expansion and $2.5M revenue growth. • Developed training programs to enhance team skills and fostered strong relationships with client stakeholders.

Education

• John Brown University

  Master of Business Administration, Business Administration and Management, General

• John Brown University

  Bachelor of Science, Organizational Leadership

Skills

• Sales
• Customer Service
• Sales Management
• Retail
• Marketing
• Leadership
• Team Building
• Marketing Strategy
• Microsoft Office
• Forecasting
• Lean Six Sigma
• Operations Management
• P&L Management
• P&L Forecasting
• P&L Review
• Management
• Strategy
• Cross-Functional Team Leadership
• Budgets
• Strategic Planning
• P&L
• Team Leadership