Jonathan D.

About Jonathan D.

O365 Engineer with experience in the design, implementation, migration and deployment of…

Experience

1. Senior System Engineer - M365

   Intuity Solutions

   Aug 2020 — Present · US

   Administered the Microsoft 365 Ecosystem, including user management, email configuration, MDM and EPM, and global tenant security (e.g, tenant hardening), ensuring seamless integration and adherence to best practices.Organize, engage and consult on ideas with customers on their Microsoft 365 Eco-System and Provided guidance on Microsoft best practices for deployments as well as helped them build a future roadmap. Served as the Global Administrator for Microsoft 365 across all customers, ensuring that security protocols were consistently implemented and maintained to protect client environments. Migrations from OnPrem to Exchange Online and deploying other various M365 workloads.ServiceNow Administrator ensuring all cases are documented, routed, and are resolved correctly. Create new companies and sync all users. Train new employees and customers on their company Portal. Was part of the team that managed a complex network infrastructure across 27 locations nationwide, overseeing 100+ physical and virtual servers for multiple customers, ensuring optimal performance, security, and availability.Played a key role in ransomware remediation efforts, addressing compromised servers, ensuring data integrity, and implementing security measures to prevent future attacks.Supervised a team of 5 service desk technicians using ServiceNow, ensuring timely resolution of IT issues and maintaining high customer satisfaction.Spearheaded the resolution of escalated helpdesk tickets, demonstrating expertise in diagnosing and resolving technical issues promptly and effectively.Streamlined helpdesk workflow processes, optimizing ticket management and resolution times, resulting in increased productivity and client satisfaction.Provided comprehensive training to junior staff members, enhancing their technical skills and fostering a collaborative team environment.

Education

• Computer Learning Center, Inc

  Associates