Jonathan P. Drago

About Jonathan P. Drago

Jonathan is a NY native who graduated Cum Laude from the University of Tampa in 2006. He has over 19 years of experience in CX management, operational management, marketing, and web-based services. He is the Chief Customer Officer at eForms.com, the #1 ranked website for free legal forms and templates in the Continental US. Jonathan develops and oversees all customer-focused business strategies for eForms and is also the company\'s Primary Responsible Officer and Custodian of Records. He is responsible for hiring, onboarding, managing, and providing continuous education for internal employees.Specialties: client/customer experience management, operational management, strategy, e-commerce, marketing, international business, finance, budgeting, quality assurance, recruitment, training, coaching, and mentoring

Experience

1. Chief Customer Officer

   Eforms

   Mar 2020 — Present · Tampa/St. Petersburg, FL, US

   Jonathan\'s main focus is to develop, implement, and manage the policies to deliver exceptional customer-based experiences. He collaborates with other members of the executive team on company-wide operations to ensure success and strategy execution. Jonathan also serves as the Primary Responsible Officer, Information Security Officer, and Custodian of Records.He oversees all customer-facing business functions, tracks employee performance metrics to document internal progress, build accountability, and ensure personal and professional development. eForms.com is the #1 ranked website for free legal forms and documents in the Continental US. We are a technology platform that has democratized access to legal templates in all fifty states. By only providing legal forms and free legal information, eForms.com is the most direct and lowest-cost option for ongoing D.I.Y- legal.

Education

• University of Tampa - John H. Sykes College of Business

  Bachelor's Degree, Management

  2002 — 2006

• John Cabot University

  International Study, International Business

  2004 — 2004

• The Aquinas Institute of Rochester

  High School, International Business

  1998 — 2002

Skills

• Brand Management
• Marketing Strategy
• Social Media
• Graphic Design
• Account Management
• Online Marketing
• Graphic Design Software
• Technical Recruiting
• Digital Marketing
• Relationship Marketing
• Advertising
• Public Relations
• Blogging
• Social Media Advertising
• Social Networking
• Event Management
• Social Media Marketing
• Recruiting
• Management
• Adobe Acrobat
• Integrated Marketing
• Adobe Photoshop
• Direct Marketing
• Leadership
• Fashion
• Marketing Communications
• Facebook
• Marketing
• Marketing Management
• Email Marketing
• Trade Shows
• Photography
• Brand Development
• Event Planning
• Customer Service
• Microsoft Office
• Sales
• Online Advertising