Jonathan Greenwood
Business Transformation Executive: Customer Experience, Quality Management, Cross-Functional Change Program Management
- Role
- Facilitator at Presenceatwork
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
About Jonathan Greenwood
Accomplished global customer experience professional, adept at using customer insights to drive cross-functional change programs that deliver results and transform business operations.Net Promoter® Certified Associate with extensive international experience. Highly versatile and adaptable with broad background across the end-to-end customer journey. Detailed functional expertise in client satisfaction, customer support, and quality management domains. Demonstrated abilities working and leading teams in a distributed and matrix organization.
Experience
Facilitator
Jan 2017 — Present · Nashville, TN, US
Helping teams and organizations develop a collective leadership approach- supporting corporate leaders in creating environments that foster human creativity and fulfilment, and which tap into the collective wisdom that is needed to solve today\'s business challenges- facilitating experiential learning journeys and workshops that drive collective leadership deployment- co-creating a world in which people can work better together in healthy relationships that make a real difference to business performance.
Education
Stockport College of Technology
Bachelor's degree (NVQ Level 4), Electrical and Electronics Engineering
1988 — 1992
Skills
- Quality Management
- Scrum
- Change Management
- Manufacturing
- Desktop Publishing
- Six Sigma
- Continuous Improvement
- Integration
- Business Process Improvement
- Marketing
- Cross-Functional Team Leadership
- Wordpress
- Product Development
- Analysis
- Program Management
- Quality Assurance
- Product Management
- Team Building
- Management
- Process Improvement
- Operational Excellence
- Leadership
- Sales Operations
- Customer Service
- Microsoft Office
- Procurement
- Customer Satisfaction
- Customer Experience
- Voice of the Customer
- Project Management
- Net Promoter Score
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