Jonathan Delayat
Responsable Account Management @DiliTrust
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WORK HISTORY
Responsable Account Management @DiliTrust
Leading a team of 8 talented Account Managers in the B2B SaaS world, where I focus on helping both my team and our clients succeed.What I do day-to-day- Coach and support Account Managers to smash their targets through smart upselling, cross-selling, and repricing strategies- Manage a €18M+ client portfolio with a strong focus on building lasting relationships- Present insights and strategic recommendations to C-level stakeholders- Use data to spot opportunities and drive meaningful growth for our clients- Work closely with Sales, Product, and Customer Success teams to deliver seamless experiences- Create resources and frameworks that help the team work smarter, not harder, with the help of your CS ops teamWhat I\'m proud of- Achieving by 115% the upsell target each year- Maintaining a 95% retention rate because happy clients stay- Building a team culture where people feel supported and actually enjoy working with each other
EDUCATION
Lycée Charles Nodier
Superior Technician, Tourism and Travel Services Marketing Operations
SKILLS
ABOUT JONATHAN DELAYAT
I\'ve spent the last 10 years in B2B SaaS, and I\'ve learned that the best results come from putting people first—whether that\'s my team or our clients.As a manager, I\'m all about creating an environment where Account Managers feel genuinely supported to do their best work. I believe that when you invest time in coaching people and helping them grow, the numbers take care of themselves. My approach is straightforward: be collaborative, use data to make smart decisions, and always be honest.Having spent 4 years living and working in Barcelona, I\'ve developed a real appreciation for multicultural teams and the different perspectives they bring. I\'m naturally curious—whether that\'s learning from my colleagues or figuring things out independently—and I find that openness to new ideas consistently leads to better solutions.If you want to contact me, do not hesitate to drop me an email at j••••••••@gmail.com
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