Jonathan Davis

About Jonathan Davis

MBA professional with a proven track record coaching and collaborating with C-Suite and senior executives and cross-functional leadership to develop strategies and complete complex business projects on time and under budget. Keen understanding of the business factors influencing today’s healthcare environment across clinical, operational and revenue cycle areas. Adept at forming and leading teams, strategy, performance improvement, True North Scorecard development, Agile and Scrum program and project management, interpersonal communications, and presentations. Experienced in the development and deployment of standard work, leadership standard work and visual management that supports quality performance results, process mapping, RACI model and value stream mapping. Proficient with MS Office Suite, SharePoint, Teams, Visio, and Balanced Scorecard.• Significant experience coaching C-Suite executives and providers in strategy deployment, Lean methodology (standard work, leadership standard work, visual management for process and outcome monitoring and A3 thinking) using an agile project management approach to deliver performance improvement results.• Led the process redesign and change management of the Moses Cone Emergency Department (Level 2 Trauma Center) to improve quality metrics, staff and patient experience and optimal patient throughput resilient to any barriers the department may encounter.• As the lead Lean Coach charged with driving Revenue Cycle improvement, using quantitative and qualitative insights, defined scope and chartered four verticals and provided coaching that focused on strategic direction and detailed process improvements resulting in a 68% reduction in write-offs (in excess of $28M) over a 48-month period.• Core cross-functional leader and consultant on Digital Transformation Project in partnership with Capgemini; drafted customer experience strategy, accountable for creation and development of personas and customer journey maps, produced inputs for two Accelerated Solutions Environment Meetings with senior executives. Influenced engagement levels for the Consumer Relevancy Model concerning Price, Product, Access, Service, and Experience.• Core leader of an enterprise department study in partnership with Accenture; transformed department of 500+ employees with reporting across eight zones to a centralized department structure. Resulted in faster time to market and reduced expenses.

Experience

1. Executive Director, Transformation Management Office

   Cone Health

   Apr 2025 — Present · Greensboro, NC, US

Education

• Radford University

  Bachelor of Science, Political Science, Business

  1994 — 1995

• University of North Carolina at Greensboro

  Master of Business Administration (MBA), Bryan School of Business & Economics

  2011 — 2013

Skills

• Health Insurance
• Project Planning
• Scrum
• Branding Consultancy
• Management
• Cross-Functional Team Leadership
• Competitor Intelligence
• Marketing Analytics
• Advertising
• Lean Operations
• Market Analysis
• Sales
• Insurance
• Lean Six Sigma
• Leadership
• Program Management
• Account Management
• Property & Casualty Insurance
• Change Management
• Microsoft Visio
• Email Marketing
• Manage Client Relationships
• Customer Service
• Omnichannel Strategy
• Crm
• Business Process Mapping
• Marketing Reporting
• Lean Transformation
• Social Media Marketing
• Project Management
• Database Marketing
• Marketing
• New Business Development
• Budgets
• Life Insurance
• Customer Experience Design
• Digital Transformation
• Public Speaking
• Strategic Planning
• Sales&Marketing