Jonathan Critch
Passenger Experience Strategist @CATSA / ACSTA
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WORK HISTORY
Passenger Experience Strategist @CATSA / ACSTA
Ottawa, CA
Lead the design and implementation of CATSA’s passenger experience service strategy, ensuring a seamless and positive travel journey- Evaluate and enhance passenger screening services at Canadian airports- Collaborate with internal teams and air travel partners to drive engagement and optimize service delivery- Develop performance measurement frameworks to assess the impact and effectiveness of passenger experience initiatives
EDUCATION
Carleton University
Bachelor of Commerce
SKILLS
ABOUT JONATHAN CRITCH
Seasoned Product and Marketing Professional with over a decade of experience leading cross-functional teams to deliver products, solutions, and programs from concept to market launch. Impactful leader with exceptional project management, analytical, and communication skills—and a proven ability to execute.
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