Jonathan Craciun
Enterprise Customer Success | SaaS | B2B
- Role
- Enterprise Customer Success Manager at Powerfleet
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Jonathan Craciun
Customer Success leader with an extensive background in SaaS and enterprise B2B…
Experience
Enterprise Customer Success Manager
Dec 2024 — Present
Manage $3.5M+ enterprise account portfolio, overseeing onboarding, training, ongoing support, and product adoption.• Improve retention through proactive success planning, tracking NPS/CSAT/RAG metrics, executing Get Well Plans for at-risk accounts.• Deliver engaging virtual trainings on Powerfleet Unity (IoT Software) to highlight data-driven reporting and real-time insights.• Prepared and led Quarterly Business Reviews (QBRs) with enterprise customers and executives to align on goals and demonstrate value.• Leverage Gainsight, Salesforce, and Microsoft Office Suite to track engagement, manage CTAs, and maintain detailed account visibility.• Partner closely with Sales to identify growth opportunities and drive strategic account expansion through usage insights.• Collaborate with Product, Support, Field Tech, and Sales to enhance customer experience and drive renewals.• Support onboarding and training for new CSMs across North America, ensuring consistent methodology and strong platform expertise.
Education
Bowling Green State University
Bachelor of Arts - BA
2006 — 2010
Saint Ignatius High School
High School
2002 — 2006
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.