Jonathan Soriano
- Role
- Mgr Client Technology Services at Nintendo
- Location
- Kent, WA, US
- LinkedIn followers
- 500 followers
About Jonathan Soriano
I\'m a passionate Technologist with a heart for the customer. I bridge the gap between…
Experience
Mgr Client Technology Services
Jul 2022 — Present
Responsible for overseeing the Nintendo IT Sevice Desk which focuses on end user support, request fulfillment and initial entry for all IT services. Also responsible for a new Client engineering group that is focused on and responsible for the “End User experience” across desktop applications, mobile device management, telephony, and video conferencing technologies.
Skills
- Windows Server
- IT Management
- Documentation
- IT Service Management
- Technical Support
- Crm
- System Administration
- Customer Relationship Management (Crm)
- Software Documentation
- Network Administration
- Customer Service
- Training
- Sccm
- Bilingual-Spanish
- Business Process Improvement
- Business Process
- Windows
- Business Analysis
- Visio
- Team Building
- Team Leadership
- Leadership
- Computer Hardware
- Customer Support
- Communication
- Information Technology
- Business Relationship Management
- Microsoft Products
- Active Directory
- Windows 7
- Software Installation
- Disaster Recovery
- Troubleshooting
- Quality Assurance
- Lotus Notes
- Management
- IT Strategy
- Help Desk Support
- Security
- Frontrange Itsm
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