Jonathan Marin

About Jonathan Marin

Acquiring and training high-quality talents is one thing; ensuring they consistently demonstrate a such level of quality at work is another.Hey there, I’m Jonathan. Equipped with a combination of focused leadership and technical, analytic prowess, I help large-scale organizations resolve THAT common yet difficult dilemma – sustaining a high-powered workforce to take on high-volume operations.To that effect, here are a few of my most impactful contributions: Energized workforce management systems of an underperforming call center – driving staff performance to 100%! Revolutionized operations of 2 high-volume enterprises, leading to ceiling-shattering business results. Armored 25+ leaders with critical data and recommendations to originate business transformations.Enthusiastic for growth, I am undaunted at exploring opportunities that could spark progress – be it technologies, operational strategies, or relationships. I am constantly inspired by the idea of constant improvement – a thought that has engaged me to not just be good at what I do but be the best I can be at it. More importantly, I believe in supporting others to grow as a virtuous responsibility and the right thing to do – a key reason why I’m sought after as a trainer. Integrating compassion and clarity, I strive to center my role on the nobler purpose of shaping an extremely productive work environment where employees are valued- Workforce Management Analysis | Fraud Analysis | Staff Training | Change Management | Resource Optimization | Performance Monitoring & Analysis | Process Development, Analysis, & Improvement | Call Center Operations | Schedule Management | Staffing Analysis | Report Development & Presentation | Relationship Management | Customer Service | Forecast Management | Crisis Management | Fraud Analysis & Alerts | Quality Assurance | Remote Management | Negotiations & Cost-Savings Microsoft Office Suite | Accurint | Ambition | Aspect | CRM | GAX – Genesys | ISU | Lexis Nexis |Oracle | Power BI | Sales Force SAP | Service Now | Tableau | VonageWORK WITH ME:To discuss potential opportunities or engage in professional conversations, feel free to reach out to me here on LinkedIn or through email at j••••••••@gmail.com.

Experience

1. Workforce Management Analyst

   Texas Oncology

   Jun 2024 — Present · Dallas, TX, US

   Dallas, Texas, United States

Skills

• Sap
• Natural Gas
• Corporate Social Media
• Customer Service
• Energy
• Customer Satisfaction
• Outlook
• Call Centers
• Billing Process
• Sap Crm
• Utility Billing
• Microsoft Office
• 10 Key
• Business Process Improvement
• Microsoft Excel
• Sap Is-U
• Billing Solutions
• Access
• Leadership
• Social Media
• Process Improvement
• Gas