Jonathan B. Lerner
Manager of Customer Success
- Role
- Manager of Client Success at Canela Media
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Jonathan B. Lerner
As a versatile professional at the intersection of digital advertising, content…
Experience
Manager of Client Success
Jul 2024 — Present · New York, NY, US
Develop and cultivate positive business relationships with clients and sales, creative design, sales research, and technical teams. •Collaborate with internal cross-functional teams and external partners to discuss upfront & scatter campaign set up (i.e. placements, targeting and KPI goals), execution and optimization for campaign success. •Serve as client-facing expert and representative for the campaign management team; Provide campaign updates, insights and reporting. •Define and implement acquisition, cross-selling and retention strategies to meet growth targets and enhance customer loyalty. •Accountable for campaign management across multiple accounts, from implementation into Order Management System through entire life-cycle of the campaign. •Initial point of contact to troubleshoot issues as they arise; Managing and providing the resolution of issues such as discrepancy between reporting systems and creative malfunctions. •Communicate with Media teams and/or client creative partners to recommend necessary creative changes to meet campaign particular specs.
Education
Indiana University Jacobs School of Music
Bachelor of Music
2006 — 2010
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