Jonathan Barnes
Associate Customer Success Manager @Instructure
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WORK HISTORY
Associate Customer Success Manager @Instructure
Chicago, IL, US
Manages all renewal and expansion opportunities for 100 -500 accounts.• Expands the value of existing members through price increases, expansions, and lead generation• Effectively works cross-functionally with teammates• Quotes, negotiates, and closes contracts• Develops and executes strategic customer engagement plans • Meets quantitative revenue goals (renewals and expansions) and customer satisfaction goals
EDUCATION
The Ohio State University
BA, Theatre, English, Political Science
Northwestern University
Professional Certification, Museum Studies
The University of North Carolina at Chapel Hill
Graduate Course, Nonprofit Leadership
SKILLS
ABOUT JONATHAN BARNES
An ed-tech customer success, training, implementation, education, & program leadership…
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