Jonathan Barnes
Customer Success, Training, and Implementation | Ed-Tech & SaaS Veteran | Ex-Museum Professional | Conference Specialist
- Role
- Associate Customer Success Manager at Instructure
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Jonathan Barnes
An ed-tech customer success, training, implementation, education, & program leadership…
Experience
Associate Customer Success Manager
Aug 2025 — Present · Chicago, IL, US
Manages all renewal and expansion opportunities for 100 -500 accounts.• Expands the value of existing members through price increases, expansions, and lead generation• Effectively works cross-functionally with teammates• Quotes, negotiates, and closes contracts• Develops and executes strategic customer engagement plans • Meets quantitative revenue goals (renewals and expansions) and customer satisfaction goals
Education
The Ohio State University
BA, Theatre, English, Political Science
2000 — 2005
Northwestern University
Professional Certification, Museum Studies
2017 — 2018
The University of North Carolina at Chapel Hill
Graduate Course, Nonprofit Leadership
2015 — 2016
Skills
- Social Media Marketing
- Personnel Supervision
- Improvisational Comedy
- Leadership
- Marketing
- Creative Direction
- Stage Direction
- Hiring Personnel
- Event Planning
- Event Management
- Presentation Coaching
- Presentation Development
- Creative Writing
- Operating Budgets
- Presentations
- Museum Education
- Performance Management
- Theatre
- Public Relations
- Training
- Volunteer Management
- Museum Collections
- Writing
- Video Games
- Marketing Strategy
- Sketch Comedy
- Project Management
- Museums
- News Writing
- Program Management
- Social Media Consulting
- Nonprofits
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