Jonathan Woodall
Customer Success Manager | Enterprise SaaS & Cybersecurity | Expertise in Salesforce & Gainsight | Cloud and Compliance (SOC 2, HIPAA, ISO, FedRAMP)
- Role
- Enterprise Client Success Manager at TeamViewer
- Location
- Knoxville, TN, US
- LinkedIn followers
- 500 followers
About Jonathan Woodall
Enterprise-focused Senior Customer Success Manager with 8+ years of experience managing…
Experience
Enterprise Client Success Manager
Jan 2025 — Present · Clearwater, FL, US
Managed a $5MM ARR portfolio across 60 enterprise accounts with annual contract values ranging from $50K–$600K. Prominent customers include Comcast, NBC, LiveNation/Ticketmaster, and FullSwing (golf simulators used by Tiger Woods, DudePerfect, and GoodGood).• Delivered 98% gross retention and 105% net retention YTD, securing $250K+ expansion ARR through license consolidation, cross-sell integrations, and feature adoption.• Led QBRs/EBRs with CIOs and CISOs, aligning usage/adoption data with ROI, presenting security compliance strategies (SSO, conditional access), and surfacing growth opportunities.• Partnered with cross-functional teams (Sales, Solution Engineering, SDRs, VPs) to ensure seamless handoffs, adoption, and revenue realization.• Spearheaded a CSM Playbook initiative as pod leader, developing standardized processes for renewals, onboarding, upselling, and cross-selling across the organization.Tools used: Microsoft Dynamics CRM, Tableau analytics, proprietary license-tracking software.
Education
Freed-Hardeman University
Master of Business Administration (M.B.A.), Leadership
2012 — 2013
Freed-Hardeman University
Bachelor of Business Administration (BBA), Marketing
2009 — 2012
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