Jonathan Woo

About Jonathan Woo

I have always had a passion for identifying problems and creating solutions. With a strong background in administration and operations, I excel in organization, problem-solving, and process optimization. My experience in administrative and sales roles has strengthened my ability to manage vendors, coordinate projects, and communicate across teams. As a User Research Study Coordinator, I apply these skills to track participant data, streamline workflows, and ensure seamless stakeholder communication. Passionate about efficiency and data-driven decision-making, I continuously seek ways to improve processes and enhance user experiences to support business objectives. By empathizing with users, and incorporating relevant user research and UX design principles, I strive to create digital solutions that engage users and improve their experience.

Experience

1. User Research Study Coordinator

   Apple

   Oct 2024 — Present · US

   Coordinated participant recruitment, correspondence, and scheduling for in-person user studies, ensuring smooth operations and compliance with protocols- Maintained meticulous documentation of study activities, including protocol adherence and issue tracking- Drafted detailed SOPs, email templates, and scripts for study communications- Utilized spreadsheets to monitor progress, analyze trends, and proactively address challenges.

Education

• Texas State University

  Bachelor's degree

• Springboard

  UI/UX Design Career Track Certificate

  2022 — 2023