Jonathan Williams-Baxter
Junior Software Engineer | Tech-Driven & Adaptable | Open to Dev, QA & Game Design Roles
- Role
- Member Services Representative at TEKsystems
- Location
- Winchester, VA, US
- LinkedIn followers
- 500 followers
About Jonathan Williams-Baxter
I’m a Junior Software Engineer with hands-on experience in front-end development, QA…
Experience
Member Services Representative
Aug 2025 — Present
Operate across multiple enterprise banking systems to process transactions (checking, savings, loans, credit cards, IRAs) with a focus on data integrity and accuracy.Troubleshoot system and account issues, applying analytical and problem-solving skills to deliver timely resolutions.Maintain compliance with information security protocols, regulatory standards, and data privacy requirements while handling sensitive financial information.Translate technical system outputs into clear, user-friendly communication, supporting positive member experiences and cross-functional engagement.Work in a high-volume, schedule-driven environment, meeting service-level agreements (SLAs), performance metrics, and quality assurance standards.
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