Jonathan Williams

About Jonathan Williams

Experienced Maritime Agency Manager with a demonstrated history of working in the maritime industry. Skilled in Operations Management, Maritime Safety, Marine Operations, and Freight Forwarding. Strong operations professional with over 2 decades working for Inchcape Shipping Services, a global team delivering service excellence, through unique networks.

Experience

1. Sr Director Integrations & Audits

   Riverstone Logistics

   Mar 2026 — Present · Charlotte, NC, US

   Lead integration strategy and post-launch performance oversight within the Chief Strategy Officer organization, partnering closely with Sales, Solutioning, and Strategic Engagement teams to ensure seamless client onboarding and long-term success.Oversee the end-to-end integration and startup process for new clients and locations, ensuring alignment between client expectations, contractual commitments, and operational execution. Drive structured handoffs to Operations, establishing clear accountability, performance metrics, and communication channels to support sustained success.Conduct ongoing financial and operational health audits across locations to evaluate performance, identify risks, and ensure adherence to company standards and client requirements. Provide actionable insights and recommendations to improve efficiency, profitability, and service delivery.Champion cross-functional collaboration, continuous improvement, and operational excellence while safeguarding the integrity of both client experience and company performance.Key Responsibilities:Direct integrations and go-live processes for new clients and sitesPartner with Sales and Solutioning to ensure accurate scoping and expectationsLead structured transition and handoff to Operations teamsPerform financial and operational audits to assess business healthIdentify gaps, risks, and improvement opportunities across locationsEnsure compliance with company standards and client agreementsDevelop reporting frameworks and performance tracking mechanismsDrive continuous improvement initiatives across the organization

Education

• Harvest Christian Academy

  High School

  1985 — 1997

Skills

• Shipbuilding
• International Logistics
• Naval Architecture
• Ocean
• Project Cargo
• Vessel Operations
• Ism
• Ship Management
• Boating
• Sailing
• Team Building
• Container
• Tanker
• Terminal Operations
• Strategic Planning
• Freight Forwarding
• Export
• Stcw
• Seamanship
• Forwarding
• Maritime Security
• Offshore Drilling
• Maritime Law
• Customs Regulations
• Ships
• Marine Operations
• Boat
• Cruises
• Logistics Management
• Navigation
• Operations Management
• Logistics
• New Business Development
• Maritime Operations
• Marine Engineering
• Transportation
• Shiphandling
• Maritime Safety