Jonathan Wales
Data Centre Operations Engineer @Iomart
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WORK HISTORY
Data Centre Operations Engineer @Iomart
Nottingham, GB
Iomart is a managed services provider, I work in their Nottingham data centre and support various customers and their different solutions.These solutions can range from on prem infrastructure to cloud infrastructure and cover the following technologies:VcentreTrend MicroVeeam Backup and ReplicationAWSMicrosoft AzureNetwork infrastructureSupport of colo infrastructureSupport of leak detection systems/gas supresion systems/fire alarm systems/LV infrastrucutre/VESDA smoke detection systems/air conditioning units and generator infrastructure.
EDUCATION
Southampton
LAW Degree, 2:1
SKILLS
ABOUT JONATHAN WALES
Experienced Senior Technical Specialist with a wealth of expertise in supporting and implementing contact centre technologies across global enterprises. Proficient in a wide range of contact centre solutions, including Avaya, Cisco, Calabrio, and Nice CCaaS, with extensive experience in system migration, troubleshooting, and project management. Adept at resolving system issues, enhancing operational efficiency, and implementing innovative solutions for clients across diverse industries. Strong track record in supporting high-profile clients, such as Deutsche Bank, JP Morgan, and Morgan Stanley, while consistently achieving high customer satisfaction ratings.TECHNICAL SKILLSAvaya: Avaya CM | Avaya ACR recording | Avaya AES | Avaya System Platform | Avaya CMS | Avaya System Manager | Avaya Experience PortalCisco: Cisco PCCE 12/12.5 | CUCM | CVP | CUIC | Cube | FinesseCalabrio: CalabrioOne on premise solution 9.5-11.5 | Call Recording | Analytics | WFM | Data Explorer Nice: Nice CCaaS solution | CXOne | Nice WFM | Nice EEM | Nice Agent Assist | Nice Smart Assist | Nice Quality ManagementAWS (EC2, S3, Lambda, DynamoDB, API Gateway)Infrastructure as Code: Terraform, AWS CloudFormation
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