Jonathan Viernes
Technical Analyst at Houston Astros
- Role
- Technical Analyst at Houston Astros
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
Experience
Technical Analyst
Aug 2019 — Present · Houston, TX, US
Optimizing retail system for three baseball teams’ operations with register standardization • Developing Buddies program app in Microsoft Power Apps and Power Automate to capture program enrollments and payments• Building heat maps in Power BI to analyze and display ticket sales, ticket scans, seat occupancy, and stadium incidents by game• Utilizing Azure blob and MLB AWS data warehouse to build an integrated view of fans to facilitate more targeted fan engagement• Enhancing Houston Astros Ballpark app through surveying of stadium mapping and using Satisfi’s answer engine and chatbot to improve fan experience at the ballpark• Reducing retail invoice routing time by 80% by redesigning routing system in Concur for finance teams• Implementing a change management process to track IT changes and enhance organizational structure
Education
The University of Texas at Austin
Bachelor’s Degree
2012 — 2017
O'Connell College Preparatory High School
High School
2008 — 2012
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