Jonathan Tucker

About Jonathan Tucker

I enjoy bringing rich and fulfilling experiences to customers via Internet technology. I am constantly looking to evolve and improve user interaction and developing systems to deliver the needed content and information to customers in a compelling way. I desire to help my employer continue to meet a high standard of excellence. Specialties: Salesforce Commerce Cloud / Demandware programming, Web development, PHP/MySQL, jQuery, Prototype, Javascript, Java

Experience

1. Senior Manager, Partner Cloud Solution Alliances

   Salesforce

   Nov 2021 — Present · Knoxville, TN, US

   Leading B2C Enablement for Partners & Alliances group. Primary focus was around Composable Storefront (PWA Kit / Managed Runtime), with a focus on System Integrators (SI) Partners-Taught a 9 hour, 3 day workshop twice per quarter-Developed a curriculum for self-paced teaching in Partner Learning Camp of what was being delivered live-Included producing videos to reduce time of implementation for each of the modules-Worked across multiple teams (Learning and Development, Product) to generate the modules-Created an entirely new live workshop during 2nd year with advanced use cases -Support for this required developing new provisioning system to ease transition into and out of the SF ecosystem for attendees-Automated tasks that had been done manually prior to my arrival through utilizing Account Manager and MRT APIs. This led to incredibly growth in efficiency of our group-Creation and assigning of trial ODS for potential B2C Partners -Role Management for multiple users -Assigning users to our MRT Org for class-Assisted L&D team with transitioning the legacy workshop to a public-facing course on Trailhead that launched late 2024.

Education

• East Tennessee State University

  MS

  2001 — 2006