Jonathan Taylor
Servant Leader skilled in influential leadership, driving results and leadership development. Proven track record in building teams, growing market share and inspirational leadership.
- Role
- Client Success Manager at HopDrive
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
Experience
Client Success Manager
Sep 2025 — Present · US
HopDrive is a technology-driven company that provides a gig-economy platform for the efficient and cost-effective transport of vehicles for the automotive industry. Founded by automotive industry veterans, the company aims to be nationwide by the end of 2025 and is committed to building a diverse and inclusive workforce.As Client Success Manager, I serve as an advocate and partner for automotive industry clients, ensuring their success with Hopdrive’s vehicle transport platform. This role involves maintaining strong relationships, resolving issues, and identifying opportunities for growth and increased product adoption.My main role responsibilities and competencies are: Relationship management: Manage client accounts maintaining regular communication to understand their needs and that they receive a high level of service.Customer advocacy: Act as the voice of the customer within HopDrive by collaborating with sales, operations, and technology teams to ensure client needs are met throughout their journey.Product expertise: Become an expert on company technology to guide clients, remove roadblocks, and showcase additional value.Driving growth: Identify and engage growth opportunities within existing accounts. This includes staying up-to-date on new product offerings and aligning them with client needs.Retention and engagement: Implement strategies to improve customer retention metrics such as adoption and engagement. Guide clients who are struggling with usage to help them get more value from the platform.Issue resolution: Proactively and efficiently resolve client complaints and work to improve processes to prevent similar issues in the future.Feedback loop: Gather client feedback and detailed project requirements, sharing this information with the product development team to inform future roadmaps.Represent HopDrive: Potentially visit clients, attend trade shows, and participate in industry events to build relationships and network.
Education
East Carolina University
Bachelor of Arts - BA, Business Communications
1998 — 2002
University of Phoenix
Master of Arts - MA, Industrial and Organizational Psychology
2019
University of North Carolina at Charlotte
Bachelor of Arts - BA, Psychology
2008 — 2011
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