Jonathan Smith
- Role
- Call Center Manager at Ev Connect
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Jonathan Smith
Throughout my career, I have proven myself to be an innovative Call Center Operations…
Experience
Call Center Manager
Sep 2023 — Present
Manage daily operations of the call center, including personnel, performance metrics, and resources to ensure customer satisfaction and meet service level agreements. Develop and implement call center policies and procedures. Monitor and evaluate agent performance, provide learning or coaching opportunities, and take corrective action, if necessary. Prepare reports and analyze call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction. Hire, train, and onboard new call center agents as required to meet quotas. Handle escalated customer service issues. Drive team towards achieving operational goals. Collaborate with other teams and managers to ensure the company\'s objectives are met.
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.