Jonathan Slaughter

About Jonathan Slaughter

Mr. Slaughter has 8 years of IT consulting experience across multiple industries doing System Implementation, Application Management, and IT Service Management. During his 15 year career Mr. Slaughter has gained experience in aligning ITIL processes with business needs and Service Management tool sets. Mr. Slaughter also has extensive experience in building and configuring enterprise business systems using both traditional waterfall and agile delivery methodologies in all phases of the project life cycle.Mr. Slaughter has the following certifications- ITIL V2 and V3 Foundations certified- ITIL Intermediate certified in Release, Control, and Validation- ITIL Intermediate certified in Service Offerings and Agreements- ITIL Intermediate certified in Planning, Protection, and Optimization- TOGAF 9 Certified.Specialties: IT Assessments, IT Process Design & Integration, IT Roadmap Development, IT Service Management, Project Management, ITSM Remedy Implementations, Training, IT Process Testing, ITIL V3 Processes: Incident Management, Problem Management, Change Management, Event Management, Release & Deployment Management, Continual Service Improvement, Organization Design and Architecture, Six Sigma Lean Awareness, Enterprise Architecture, Agile, Scrum, Kanban, NoSQL Database

Experience

1. Product Owner - Content

   Creative Artists Agency

   Mar 2025 — Present · Los Angeles, CA, US

   Product Owner on the Product Management Team for a large Deal Lifecycle Management program.

Education

• Prairie View A&M University

  Bachelor of Business Administratoin, Management Information Systems

  2002 — 2007

Skills

• Itil Process
• IT Service Management
• Change Management
• Iso 20000
• Information Technology
• Service Level Management
• Service Improvement
• Cmdb
• Event Management
• Incident Management
• Project Management
• Service Management
• Training
• Continuous Improvement
• Problem Management