Jonathan Schmidt
Technical Support Team Lead @Momentus Technologies
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WORK HISTORY
Technical Support Team Lead @Momentus Technologies
Dardenne Prairie, MO, US
Led a team of Technical Support Specialists, fostering a culture of excellence and collaboration, which resulted in the successful transition of on-premise clients to cloud-based Saas solutions, thereby enhancing operational efficiency and scalability.• Achieved and sustained over 95% SLA adherence by implementing rigorous quality control and customer support protocols, ensuring high-quality and timely support across critical customer issues.• Established as the global authority on Single Sign-On implementations, significantly improving security protocols and user access management across diverse platforms, by leveraging deep technical expertise and strategic leadership.
EDUCATION
University of Central Missouri
Bachelor of Arts, Music Technology
SKILLS
ABOUT JONATHAN SCHMIDT
With over 8 years of experience, I serve as a Technical Support Team Lead at Momentus Technologies, where I oversee a team of specialists committed to delivering high-quality customer support. My efforts have been instrumental in driving seamless cloud migrations, achieving over 95% SLA adherence, and enhancing operational efficiency through strategic leadership and collaboration. Recognized as a global authority in Single Sign-On implementations, I focus on improving security protocols and user access management. Leveraging expertise in key performance indicators and Microsoft Azure, I work with my team to optimize processes, ensuring scalable solutions and exceptional customer experiences.
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