Jonathan Schmidt

About Jonathan Schmidt

With over 8 years of experience, I serve as a Technical Support Team Lead at Momentus Technologies, where I oversee a team of specialists committed to delivering high-quality customer support. My efforts have been instrumental in driving seamless cloud migrations, achieving over 95% SLA adherence, and enhancing operational efficiency through strategic leadership and collaboration. Recognized as a global authority in Single Sign-On implementations, I focus on improving security protocols and user access management. Leveraging expertise in key performance indicators and Microsoft Azure, I work with my team to optimize processes, ensuring scalable solutions and exceptional customer experiences.

Experience

1. Technical Support Team Lead

   Momentus Technologies

   Jan 2022 — Present · Dardenne Prairie, MO, US

   Led a team of Technical Support Specialists, fostering a culture of excellence and collaboration, which resulted in the successful transition of on-premise clients to cloud-based Saas solutions, thereby enhancing operational efficiency and scalability.• Achieved and sustained over 95% SLA adherence by implementing rigorous quality control and customer support protocols, ensuring high-quality and timely support across critical customer issues.• Established as the global authority on Single Sign-On implementations, significantly improving security protocols and user access management across diverse platforms, by leveraging deep technical expertise and strategic leadership.

Education

• University of Central Missouri

  Bachelor of Arts, Music Technology

  2001 — 2008

Skills

• Active Directory
• Windows Server
• Hardware
• Windows 7
• Troubleshooting
• Microsoft Office
• Salesforce.com
• Dhcp
• Printers
• Network Administration
• Switches
• Computer Hardware
• Help Desk Support
• Customer Service
• System Administration
• Security
• Group Policy
• Cisco Technologies