Jonathan Rivero
Product & Technology Leader | Leveraging AI & Data to Transform Customer Journeys
- Role
- Senior Manager, Technology Delivery & Strategic Programs at Royal Caribbean Group
- Location
- Miami-Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Jonathan Rivero
I am a strategic technology and product leader with a proven track record of driving enterprise-scale digital transformation and delivering solutions that generate multi-billion-dollar revenue. My expertise spans eCommerce platforms, AI-driven innovation, and data analytics, with a focus on aligning technology initiatives to business objectives and accelerating growth.Throughout my career, I’ve- Led the strategy and execution of SAP Hybris eCommerce, powering cruise planning sales across web and mobile and driving a $3B revenue engine- Championed AI-based pricing and personalization capabilities, optimizing cost structures and enhancing customer engagement- Introduced rapid prototyping using AI tools like GitHub Copilot, enabling quick leadership feedback and securing buy-in for high-ROI initiatives- Implemented A/B testing frameworks and KPI dashboards, ensuring data-driven decisions and continuous improvement- Delivered a first-in-class mobile and web experience, integrating intuitive UX, advanced personalization, and seamless multi-channel (mobile app & web) functionality to elevate customer engagement and brand loyalty.I thrive at the intersection of technology, business strategy, and leadership, influencing stakeholders and delivering scalable solutions that transform customer experiences and operational efficiency.
Experience
Senior Manager, Technology Delivery & Strategic Programs
Jan 2026 — Present · Miami, FL, US
Education
Florida International University
Bachelor’s Degree, Psychology
University of Florida
Master of Science - MS, Business Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.