Jonathan Rdzak

About Jonathan Rdzak

AI Systems Architect and Business Systems Analyst with six years of experience bridging…

Experience

1. Process Automation Specialist

   Dentsmart Llc

   Mar 2018 — Present · Peoria, IL, US

   Salesforce-I was hired onto Dentsmart when Salesforce was roughly deployed and unmanaged, and I assumed ownership of it\'s maintenance, development, and implementation-Prior sales experience provided the insight when overhauling Objects, Record Types, and Page layouts to create the ideal conditions for Dentsmart users-By working closely with the company owners and understanding the functionality within Salesforce, I contributed to the development and metrics that managers would use to track sales and marketing efforts- Caught major lapses in security and permissions within Salesforce, and rebuilt the system that is approved and used today- Proactive engagement with sales members led me to present and configure geo-targeting software Geopointe, providing invaluable resources to sales members on the street, as well as providing a high level strategic tool to franchise owners.Office 365-Assisted in the company wide migration, standardization, and training from GoDaddy to Outlook-Assisted in configuring and implementing Teams for 100+ users as a business tool for operations, project work, and as a resource library-Responsible for Onboarding and offboarding user access-Creation and maintenance of automations and workflows

Education

• Illinois State University

  Bachelor of Business Administration (B.B.A.), Business Administration and Management, General

  2012 — 2014

Skills

• Empathy
• Public Speaking
• Teamwork
• C++
• Inspiring People
• Research
• Facebook
• Microsoft Excel
• Powerpoint
• Extrovert
• Sincere
• Html
• Spontaneity
• Microsoft Word
• Team Leadership
• Customer Service
• Microsoft Office
• Social Media