Jonathan Ramirez

About Jonathan Ramirez

Certified Salesforce Administrator with hands-on experience in optimizing CRM systems. Proven track record of delivering Salesforce configurations that improve operational efficiency, increase data accuracy by 35%, and enhance user satisfaction by 40%. Adept at collaborating with stakeholders to drive business process automation and streamline user management. Seeking opportunities to leverage my technical expertise and leadership skills to drive organizational success.

Experience

1. Salesforce Administrator Internship

   Cloud Haven - Salesforce Consulting Partner

   Oct 2024 — Present

   Developed a custom Intake Form object with four record types and validation rules, improving data accuracy by 40% and streamlining workflows across teams. Automated sales tracking by creating custom fields and updating flows, eliminating manual updates and freeing up 10 hours per week for higher-value tasks. Resolved Data Loader errors and implemented validation rules, reducing data entry errors by 30% and improving processing speed by 40%. Updated permissions for 10+ user profiles and object settings, reducing access-related bottlenecks by 25% and improving operational efficiency. Created process documentation for Pardot-Salesforce integration, MuleSoft Health Check, and Salesforce-Outlook, cutting onboarding time by 50% and reducing workflow errors.

Education

• Broward College

  Associate of Arts - AA

  2016 — 2019