Jonathan Raju Galla

Management Assistant Food & Beverages Section, General Superintendent Office @Christian Medical College Vellore

Vellore, IN

Key Responsibilities (Food & Beverages Section)• Conduct unannounced audits of food outlets and submit reports to the Food Safety & Quality Committee (FSQC).• Liaise with FSSAI inspectors, ensure compliance, and implement corrective actions.• Organize vendor selection and exit meetings; draft, renew, and monitor service agreements.• Review vendor performance, analyze feedback, and drive quality and service improvements.• Standardize prices of common consumables and enforce penalties for non-compliance.• Implement QR-based feedback systems to enhance service evaluation and responsiveness.Additional Contributions under the GS Office• Environmental Sustainability: Co-initiated the Green Wave Initiative, a mission to plant one million trees across and beyond CMC campuses.• Training & Development: Facilitated workshops for PGDHA, MHA, MPT, MOT, and FHA (Quality Management) students, and conducted soft skills sessions for security personnel.• Academic Contribution: Authored Essentials of Strategic Management (Healthcare Sector) — an academic manuscript for hospital management students, currently under review for publication.• Language & Communication: Conducted English-to-Telugu translation sessions for radiology staff to improve communication with Telugu-speaking patients.• Patient Grievance & Compliance: Handle patient concerns by coordinating with departments, drafting official communications, and ensuring timely resolutions to enhance satisfaction.• Interdepartmental Coordination: Work closely with Engineering and General Services departments to monitor progress and close pending works within defined timelines.• Reporting & Presentation: Prepare and present progress reports during review meetings, reinforcing accountability and operational efficiency.