Jonathan Pettus
Senior Director, Customer Experience at American Residential Services
- Role
- Senior Director, Customer Experience at American Residential Services
- Location
- Germantown, TN, US
- LinkedIn followers
- 500 followers
About Jonathan Pettus
I\'m passionate about work that allows me to serve people. I love environments where I can use my knack for relationship building and (attempted) humor to build engaged teams and accomplish meaningful work that delivers a better customer experience.
Experience
Senior Director, Customer Experience
Jul 2022 — Present · Memphis, TN, US
Lead cross-functional teams within the Customer Experience function, including Customer Care and Outbound Sales• Direct strategy and execution of outbound calling vendors (both domestic and nearshore) • Drive initiatives to optimize sales outreach, repair and strengthen business relationships, and enhance customer satisfaction• Collaborate with stakeholders to ensure cohesive strategies and measurable outcomes• Foster strong, collaborative relationships between the Field Support Office and branch operators to ensure seamless communication, align strategic goals, and drive operational success
Education
Freed-Hardeman University
B.S, Communications
2000 — 2004
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