Jonathan Caleb Mothershed
Operations Expert | Project Management | Navy Veteran
- Role
- Director of Operations at Centria Autism
- Location
- Chesapeake, VA, US
- LinkedIn followers
- 500 followers
About Jonathan Caleb Mothershed
As a dynamic and results-driven leader, I am committed to transforming operations, elevating customer experiences, and driving sustained business growth. My core expertise centers on creating and implementing efficient policies and procedures that streamline workflows, enhance platform performance and ensure compliance with industry standards. With a proven track record of managing key performance indicators (KPIs), negotiating contracts, and upholding service level agreements (SLAs), I consistently deliver projects on time and within budget through strategic risk management and proactive mitigation.Strong leadership is the foundation of success. I take pride in mentoring, coaching, and motivating teams to meet and exceed their goals. This dedication to fostering talent and excellence has been instrumental in achieving measurable growth and success across diverse business sectors.
Experience
Director of Operations
Mar 2025 — Present · VA, US
Launched and currently oversee a high-performing autism treatment center, building operations from the ground up—including hiring, facility readiness, and integration into clinical and business systems—to ensure operational excellence and compliance-Lead and develop a multidisciplinary team of 25+ Behavior Technicians and 3 BCBAs, conducting regular performance reviews, staff coaching, and retention strategies to ensure high-quality care and alignment with Centria’s clinical model-Drive operational performance through weekly KPI analysis, utilizing PowerBI dashboards to track utilization, staffing efficiency, and non-billable time, implementing corrective action plans as needed to ensure service delivery goals are met-Manage all aspects of scheduling, budgeting, and payroll operations, ensuring resource optimization, documentation accuracy, and compliance with organizational financial targets using CareConnect and internal systems-Serve as the primary liaison for families during intake and throughout service delivery, maintaining proactive communication to ensure high satisfaction, smooth onboarding, and continued engagement with services-Collaborate weekly with the Area Director of Operations, aligning center operations with clinical priorities, staffing needs, and strategic growth initiatives to drive both quality and scalability-Coordinate recruiting, onboarding, and credentialing for Behavior Technicians, streamlining the hiring process and ensuring readiness and compliance for new staff members-Champion center culture and accountability by leading monthly staff meetings, conducting individual check-ins, managing performance and attendance issues, and maintaining a clean, welcoming, and regulation-compliant facility.
Education
Regent University
Master of Business Administration - MBA, Business Administration and Management
2023 — 2024
Craven Community College
Associate of Science - AS, Engineering Science
2011 — 2014
University of Maryland Global Campus
Bachelor of Business Administration - BBA, Business Administration and Management, General
2019 — 2021
East Carolina University
Construction Management
2015 — 2018
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